If you are unsatisfied with your purchase, you may return the item within 15 days of purchase for store credit only. No cash returns. Original receipt required.

We only sell natural diamonds. We will, however, be happy to set a LAB stone you provide into a mounting as any other customer-supplied stone. Any diamonds sold from our store have been purchased from legitimate sources, are not involved in funding conflict, and are in compliance with UN Resolutions. We certify that the diamonds herein are mined natural, untreated diamonds unless otherwise disclosed.

Any jewelry purchased is for in-store pickup only. If you are not in the Charlotte area and would like to purchase a piece, please call or contact us for further assistance.

Yes we do. If you want to get an item out of the case but don’t have the full amount up front, you can put the item on “layaway”. This requires an initial deposit, after which you can pay off the balance over time at your own pace. We do not require specific pay frequencies or amounts. The item will remain in the store and property of Allen’s Jewelers until the balance is paid in full. After that, you may take your beautiful new jewelry home!